Case Study – Idealpeople Limited & Cream HR

 

 

Overview

 

The Challenge

 

Idealpeople are a young, sales driven, entrepreneurial organisation seeking to grow and develop their business.

 

They had no dedicated HR support internally or externally. They sought a responsive and flexible support organisation able to ensure not only that the Company operated within the law, but also delivered a service in plain English that they were able to apply easily to any given situation.

 

The Solution

 

Idealpeople chose to retain the services of Cream HR to provide HR support and expert employment law advice. Cream HR provides custom services dedicated to the needs of Idealpeople. Idealpeople weren’t simply given a manual or a CD to work from, but were able to discuss individual situations, no matter how trivial, and obtain usable pragmatic solutions that had the business needs at heart. Not only that, but Cream HR help deliver the solution and always follow up to ensure that the objective had been achieved.

 

The Benefit

 

Idealpeople are able to concentrate completely on their core goals of running and developing their business, providing outstanding recruitment solutions in the complex world of IT. Idealpeople can call Cream HR at any time. They have not had to recruit an HR professional and don’t need to call costly employment lawyers every time an issue arises, saving considerable sums of money on both counts.

 

The business has run smoothly, changes have been planned, well managed and well executed. The few complicated issues that have arisen have been dealt with, promptly, quietly, professionally and with little fuss.

 

 

The Challenge

 

Idealpeople were established in March 2001 to challenge established pre-conceptions of recruitment consultancies. As a staffing organisation they aim to provide their clients with a phenomenal level of service and source some of the most difficult skill-sets imaginable for their clients.

 

Their unceasing drive has resulted in them supplying many of the most highly regarded organisations in the world. This includes not only many of the established “blue chip” companies, but also some of the most technically advanced emerging technology organisations.

 

The desire to exceed customer expectations and constant drive to grow the business allows little spare time and things like HR can suffer as a result. Indeed such is the drive for growth, that Idealpeople has seen offices open in London, Beijing and Hong Kong.

 

As the CEO Michael Wright explains, “There are so many options out there providing this type of support – just like in our business, it’s nearly impossible based on web collateral to identify the weak from the strong. HR Consultancies can be great people to know and some offer various types of insurance indemnity for added re-assurance. However knowing how insurance companies work, I considered taking this approach, but then realised that it could mean that the insurer and my employees would be in control of the business and not me.  I obviously have had many dealings with lawyers and they can be a great source of knowledge, but how many employment lawyers know business and how many have really had to deal with these difficult human situations? In addition it’s always hard to build up a close relationship with your lawyers unless you’ve got bottomless pockets! The clock is always ticking”

 

The Solution

 

Cream HR provide a customised service, that deals with the specific situations that Idealpeople face, the interests of Idealpeople always come first. The Cream HR consultants that support Idealpeople have high level experience in both HR and Employment Law and have real life experience of dealing with the situations that they face, not only that, but Cream HR help deliver solutions that are simple to understand and easy to implement.

 

When needed, Cream HR will fight Ideal People’s corner, having built close a working relationship Cream HR can critically assess any situation with detailed knowledge, but with an outside detachment.

 

Knowing how expensive and time consuming any employment dispute can be, Cream HR provides genuine assurance and support to minimise our risks.

 

Being a pro-active organisation Cream HR also provides updates on statutory changes and helps implement them seamlessly.

 

In addition Cream HR offers a range of supplementary services, some of which Idealpeople have benefited from such as training. As an existing customer Idealpeople can use these services at a significantly reduced rate.

 

The Benefits

 

Through its relationship with Cream HR, Idealpeople has been able to concentrate on its business without unnecessary distraction. They have;

 

• Updated all Contracts of Employment in a simple and easy to understand format
• Provided Actionable Advice on how to conduct awkward meetings such as disciplinary hearings
• Give actionable Insight on what to do following those meetings
• Drafted and helped Idealpeople adopt a range of  policies for their business
• In addition they go the extra mile and help give advice on situations such as supplier contracts from a NASDAQ listed US firm that Ideal People were supplying with contractors.

 

 

Once again in the words of CEO Michael Wright,

 

“ What problems did Cream HR help IdealPeople to solve? A recruitment business is straightforward from the outside looking in, but very complicated in reality.

 

“By selecting Cream HR as a partner I can sleep soundly at night knowing that whatever crazy stuff my staff, contractors or customers might do, we are protected.”

 

“Cream HR save me time by not having to sift through intangible, unstructured data on the internet on employment law, with no doubts as to it’s currency or credence”

 

“By selecting Cream HR as a partner, I can get on with my job safe in the knowledge that I won’t have to ever become and employment law expert, and I save money by not having to hire one”

 

“We have had some complicated issues to deal with. I’ve had no tribunals since using Cream HR. We’ve had no claims for unfair treatment of any kind and have had good outcomes in the event of all disciplinary issues.”

 

“We’ve saved time and money by going straight to the experts rather than trying to own problems ourselves”